Privacy Policy
Who we are
EgyptLoom (“we,” “our,” or “us”) operates the website https://www.egyptloom.com.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: care@egyptloom.com
What information we collect
We may collect the following types of personal information when you visit or use our website:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment-related information processed by our payment providers
- Account information, if you create an account
- IP address
- Browser type, device information, and usage data
- Information collected through cookies and similar technologies
How we collect your information
We collect information when you:
- Visit our website
- Place an order
- Create an account
- Contact us by email or through forms
- Subscribe to our newsletter or marketing emails
- Leave a comment or review
- Interact with cookies, analytics, or embedded content on the site
How we use your information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations, shipping updates, and service emails
- Manage your account
- Improve our website, products, and customer experience
- Detect fraud, abuse, or security issues
- Comply with legal and tax obligations
- Send marketing emails or promotional messages, where permitted by law or where you have consented
Payments
We do not store full payment card details on our servers. Payments are processed securely by third-party payment providers. These providers may collect, use, and process your payment information in accordance with their own privacy policies.
Shipping and order fulfillment
To fulfill and deliver your orders, we may share relevant customer information such as your name, shipping address, phone number, and order details with our fulfillment, shipping, and logistics partners.
Cookies and similar technologies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Understand how visitors use our site
- Improve performance and user experience
- Support analytics and, where applicable, advertising or remarketing
You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.
Comments
If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible publicly in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to download and extract location data from images on the site.
Embedded content from other websites
Pages on this site may include embedded content such as videos, images, or social media content. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that content.
Who we share your data with
We may share your information with trusted third parties only where necessary, including:
- Payment processors
- Shipping, logistics, and fulfillment providers
- Website hosting and security providers
- Email service providers
- Analytics providers
- Spam detection services
- Professional advisers, legal authorities, or regulators where required by law
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business records, and complying with legal, accounting, tax, and security obligations.
If you leave a comment, the comment and its metadata may be retained indefinitely.
If you create an account on our website, we store the personal information provided in your user profile. You can see, edit, or delete your personal information at any time, except for your username. Website administrators can also access and edit that information.
Your rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at care@egyptloom.com.
Where your data is sent
Your information may be processed in countries other than your own, including by service providers that help us operate our business. When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place.
Visitor comments may be checked through an automated spam detection service.
Data security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no internet transmission or storage system can be guaranteed to be 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
EgyptLoom
Website: https://www.egyptloom.com
Email: care@egyptloom.com